Privacy Policy

BookingLink (“we”, “us”, or “our”) provides an online booking and business-profile platform at bookinglink.ai and related subdomains. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our websites, apps, and services (the “Services”).

If you have questions, contact us at privacy@bookinglink.ai.

This policy applies to:

• Providers — people or businesses who create an account to offer services and accept bookings through BookingLink.
• Customers — people who book, request quotes, leave reviews, or otherwise interact with a provider’s public page.
• Visitors — people who browse our marketing site or a public booking page without creating an account.

Providers may also collect information directly from their customers (for example, service notes or preferences). When a provider acts as an independent business, they are responsible for how they use customer data outside our Services. We process booking-related data to operate the platform as described here.

Account and profile information. When you sign up or complete onboarding we may collect your name, email address, password (hashed), phone number, business name, slug, bio, address or service area, business type, branding assets, social links, schedule, and related settings. If you use Google sign-in, we receive basic profile details (such as name, email, and profile photo) from Google according to your Google account settings.

Booking and quote information. When a customer books or requests a quote we may collect name, phone number, email (if provided), service selections, add-ons, preferred times, visit or service address, notes, photos uploaded with a quote request, SMS consent status, and agreement to a provider’s booking terms when that feature is enabled.

Payment information. Card payments and deposits are processed by Stripe. We do not store full card numbers on our servers. We may receive payment status, Stripe customer or account identifiers, deposit amounts, fees, and Connect onboarding status needed to operate payouts and receipts.

Communications. We send transactional email and SMS (for example, booking confirmations, reminders, magic links, and password resets) when you or a customer has provided contact details and, for SMS, when consent is given. Message and data rates may apply. Reply STOP to opt out of SMS where supported.

Usage and device data. We automatically collect log and diagnostics data such as IP address, browser type, device type, referring pages, pages viewed, and approximate location derived from IP. We may use cookies or similar technologies for authentication, security, preferences, and analytics.

Support content. If you contact us, we collect the information you include in that message.

We use personal information to:

• Provide, maintain, and improve the Services
• Create and manage provider accounts, public profiles, and booking pages
• Process bookings, quotes, reviews, notifications, and calendar integrations
• Facilitate payments, deposits, refunds, subscriptions, and Stripe Connect onboarding
• Authenticate users and secure accounts
• Send transactional messages and, where permitted, product updates
• Prevent fraud, abuse, and security incidents
• Comply with law and enforce our Terms

We share personal information only as needed to run the Services:

• With providers and customers — booking and quote details are shared between the relevant provider and customer so the appointment can be fulfilled.
• Service providers — such as hosting (for example Vercel), database/auth (Supabase), payments (Stripe), and SMS/email delivery vendors, under agreements that limit use of the data.
• Legal and safety — when required by law, or to protect the rights, safety, or property of BookingLink, our users, or others.
• Business transfers — if we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

We do not sell personal information.

Provider public pages are designed to be visible to anyone with the link (typically on a subdomain of bookinglink.ai). Information a provider chooses to publish — such as business name, bio, services, gallery, reviews, and contact details — may be indexed or shared by third parties outside our control.

We keep personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Booking and payment records may be retained longer for accounting, fraud prevention, and legal compliance. Providers may delete their account through the product where available; residual copies may remain in backups for a limited period.

We use industry-standard safeguards appropriate to the nature of the data we process, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

• Update account and business profile information in the dashboard settings.
• Opt out of booking SMS by replying STOP (where supported) or by contacting the provider or us.
• Request access, correction, or deletion by emailing privacy@bookinglink.ai. We may need to verify your request.
• Disable cookies in your browser; some features (such as sign-in) may not work without them.

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact privacy@bookinglink.ai and we will take appropriate steps to delete it.

We currently operate with a primary focus on the United States and Canada. If you access the Services from elsewhere, you understand that your information may be processed in the United States or other countries where our providers operate, which may have different data protection laws than your home country.

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date above. If changes are material, we may provide additional notice (for example, by email or in-product notice).

Privacy questions: privacy@bookinglink.ai

General support: support@bookinglink.ai

Also see our Terms & Conditions.