Terms & Conditions

These Terms & Conditions (“Terms”) govern access to and use of BookingLink, operated by Elysian Spark LLC, at bookinglink.ai and related subdomains, apps, and services (the “Services”). By creating an account, clicking to accept, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Our Privacy Policy explains how we handle personal information and is incorporated by reference.

BookingLink is a software platform that helps service providers publish a booking page, manage availability, accept bookings and quote requests, communicate with customers, and collect payments and deposits through Stripe Connect when Connect is enabled.

We provide the technology. We are not a party to the underlying service relationship between a provider and a customer, except as needed to process platform payments and fees described in these Terms or in-product billing terms.

You must provide accurate account information and keep it updated. You are responsible for safeguarding your login credentials and for activity under your account. Notify us promptly at support@bookinglink.ai if you suspect unauthorized access.

You must be at least 18 years old (or the age of majority where you live) to create a provider account. If you use the Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you are a provider, you agree that you will:

• Comply with all laws applicable to your business, marketing, and customer communications (including SMS/TCPA and privacy rules)
• Accurately describe your services, prices, availability, and policies
• Honor bookings and quotes you accept, or cancel/reschedule in a reasonable and lawful manner
• Only use customer contact information for fulfilling bookings and related communications the customer has consented to
• Not use the Services for illegal, harmful, deceptive, or discriminatory activity

Optional booking terms you author for your business are between you and your customers. You are solely responsible for that content and for obtaining any required agreement.

When you book or request a quote through a provider’s page, you agree to provide accurate contact details, show up (or cancel in time), and pay any deposits or amounts required for that booking. A provider’s own cancellation, refund, or house rules may also apply. Disputes about the quality of a completed service are primarily between you and the provider.

There is no monthly subscription. Creating an account and finishing setup does not require a card. Providers pay usage fees described in the product (currently a flat fee per customer invoice / transaction, invoiced monthly against a card on file). Fees and billing rules may change with notice. A card on file is required before you can accept bookings so we can invoice platform fees.

Customer card charges, when enabled, are processed by Stripe. Platform fees, application fees, and Stripe’s own fees may apply. Providers are responsible for completing Stripe Connect onboarding and for tax, reporting, and payout eligibility. We do not guarantee payout timing, approval of a Connect account, or recovery of funds in a chargeback.

Except where required by law, accrued platform fees that have already been invoiced are non-refundable once charged.

You may not:

• Probe, scan, or reverse engineer the Services except as allowed by law
• Interfere with or disrupt the Services, or bypass rate limits or access controls
• Upload malware, scrape at abusive scale, or use the Services to send spam
• Impersonate others or misrepresent your affiliation with a person or business
• Infringe intellectual property or privacy rights of others
• Use another user’s account without permission

We may suspend or terminate access for violations, risk, or prolonged inactivity.

You retain ownership of content you submit (such as logos, gallery photos, bios, and booking terms). You grant us a worldwide, non-exclusive license to host, display, and process that content as needed to operate and improve the Services and to display public profile content you choose to publish.

BookingLink, including its software, branding, and design, is owned by us and our licensors. You may not copy or reuse our marks or interface except as needed to use the Services.

By creating an account or providing a phone number/email in a booking flow, you agree we and the relevant provider may send transactional messages about your account or booking. Marketing messages, if any, will follow applicable consent rules. SMS: message and data rates may apply; reply STOP to opt out where supported.

The Services integrate with third parties such as Stripe, Google (sign-in), maps/places providers, email/SMS carriers, and calendar tools. Their terms and privacy policies govern those services. We are not responsible for third-party outages or policy changes.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT BOOKINGS, MESSAGES, OR PAYMENTS WILL ALWAYS SUCCEED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BookingLink AND ITS AFFILIATES, OFFICERS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow certain limitations; in those cases, the limitation applies to the fullest extent permitted.

You will defend and indemnify BookingLink and its affiliates against claims, damages, and expenses (including reasonable attorneys’ fees) arising from your content, your business practices, your bookings with customers, or your violation of these Terms or applicable law.

You may stop using the Services at any time and may delete your account where the product allows. We may suspend or terminate access immediately if you breach these Terms, create risk, or if we discontinue the Services. Provisions that by nature should survive (including ownership, disclaimers, limitations, and indemnity) will survive termination.

We may update these Terms by posting a revised version on this page and updating the effective date. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Services and close your account.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules, except where mandatory local consumer laws apply. Courts located in Delaware will have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction.

BookingLink may send transactional SMS to a phone number after the recipient opts in on a public booking or quote form, or an equivalent in-product checkbox. The program is described at bookinglink.ai/sms. Messages cover booking confirmations and reminders, service-delivery updates, quotes, invoices, contracts, and verification codes. We do not use this program for marketing texts.

Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. Support: support@bookinglink.ai. Carriers are not liable for delayed or undelivered messages. Mobile information is not shared with third parties for marketing purposes. See the Privacy Policy.

Questions about these Terms: legal@bookinglink.ai

Support: support@bookinglink.ai