Free terms builderCleaning Services
General terms for cleaning services businesses
- 9 situations that cause disputes in cleaning services
- The 10 clauses every service business needs
- You pick the stance; we write the words
Free, no account needed. The document is a starting point written from your answers, not legal advice. Have a lawyer review it for your state before you rely on it.
What cleaning services terms should cover
Each item below becomes one section of your document. The situations marked with a question are the ones the builder asks you about.
- Pre-existing damage or conditionCleaning ServicesAsked in the interview
Being blamed for damage that was already there.
- Breakage and damageCleaning ServicesAsked in the interview
An heirloom vase and no agreed way to handle it.
- Keys, codes and alarmsCleaning Services
A false alarm call-out or a lost key with no agreed process.
- Personal items and valuablesCleaning Services
A missing watch or cash that was 'right there' before you arrived.
- Pets on the propertyCleaning Services
A dog that slips out an open gate, or a bite on the job.
- Heavy soil and biohazardsCleaning ServicesAsked in the interview
Quoting a standard detail and finding mould, pet hair everywhere or bodily fluids.
- Time estimates and first cleansCleaning Services
A 'standard' first clean that takes twice as long as quoted.
- Recurring visitsCleaning ServicesAsked in the interview
A recurring customer skipping half their visits and paying for none.
- If you're not happyCleaning ServicesAsked in the interview
A refund demand a week later with nothing left to inspect.
- Hiring our team directlyCleaning Services
A customer hiring your cleaner on the side after you trained them.
- Payment and deposits
Not getting paid, or arguing about when payment is due.
- Cancellations and no-showsAsked in the interview
Losing the whole slot when someone cancels last minute or isn't there.
- Rescheduling and weatherAsked in the interview
Being blamed when weather, an emergency or a delay forces a change.
- Access and site conditions
Wasted trips because of locked gates, no parking or nobody to let you in.
- Right to refuse or stop workAsked in the interview
Being stuck finishing a job that turned unsafe or abusive.
- Limitation of liability
A claim far bigger than the job was worth.
- Photos and marketingAsked in the interview
Posting a great before-and-after and getting a takedown demand.
- Texts and emails
Complaints about reminder texts you sent in good faith.
- Problems and governing law
A disagreement going straight to a chargeback or a lawyer.
- Changes to these terms
Old bookings held to rules you have since improved.
Other business types
Every playbook shares the same spine and adds its own situations.
How cleaning services businesses use BookingLink- Auto & DetailingIndustry playbook
- Pressure WashingIndustry playbook
- Cleaning ServicesIndustry playbook
- Trash & Bin CleaningUniversal playbook
- Lawn Care & LandscapingIndustry playbook
- BeautyUniversal playbook
- Mobile RepairUniversal playbook
- Window TintingUniversal playbook
- Document & Notary ServicesUniversal playbook
- ConsultingUniversal playbook
- Pet GroomingIndustry playbook
- HVACIndustry playbook
- Attic & Crawl SpaceUniversal playbook
- InsulationUniversal playbook
- Garage DoorsUniversal playbook
- RoofingUniversal playbook
- ElectricalUniversal playbook
- PlumbingUniversal playbook
Three minutes, start to finish
- Step 1
Tell us how you work
Your state, cancellation window, when you get paid. Six quick questions, all taps.
- Step 2
Answer real situations
A customer says you scratched a rim. Nobody's home when you arrive. Pick what you actually do.
- Step 3
Read your terms
Plain English, one section per risk, with a coverage meter for your industry. Download the PDF or load them into a free booking page.
Make customers accept these terms before they book.
A BookingLink page shows your General terms at checkout, records the version each customer accepted, and takes the booking and the deposit in the same flow. $1 per transaction when a customer pays.
Add a card to open your dashboard. $1 per transaction when a customer pays. No subscription.